Does the Internet really level the playing field? Is it realistic
to expect small businesses to compete on the Web with the big
players?
My answer is a qualified Yes!
Unlike television or print advertising, it isn't a matter of
who can afford the largest ad or advertise the most frequently.
On the Internet, the real question for small business people
is, can you get enough people to come to your Web site to bring
you enough business to prosper. Fortunately, your "enough"
is much less than the "enough" required by the largest
companies, and herein lies one of your assets.
Big companies have two advantages: (1) they can afford banner
advertising on Yahoo and other high traffic sites, and (2) they
can afford to refresh their content frequently. This allows them
to (1) attract many new people, and (2) keep them coming back.
But big companies have some major disadvantages, too. First,
they are so bureuacratic that they aren't quick on their feet.
Too often they can't act or react without decisions from the
top, and that takes time. Often people at the top are out of
touch with the power of the Web, so advantages are not siezed
rapidly, nor are mistakes fixed expeditiously. Being small has
its advantages. Jay Levinson would call it the advantage of Guerilla
Marketing.
Big companies often have a strong conservative streak, so in
an effort not to offend anyone, their Web sites can be ... bland
(for want of a better word). More often than not they are looking
to enhance their already known names, not to sell directly over
the Net.
Now let's look at some of the advantages of small office, home
office (SOHO), entrepeneurial Web marketers:
You have just as much the space in the heavily-used Web
search engines as the big companies. They have one listing,
you have one listing (unless you take advantage of the "Multiple
Doors of Entry" strategy).
You can do niche
marketing through newsgroups and mailing lists that few big
companies are exploiting.
You can pursue multiple strategies,
and experiment freely with new approaches. Few large companies
give that kind of freedom to their Webmasters.
You can
find creative ways of being discovered by thousands of people
if you work at it. Big companies need their Web sites to be
discovered by millions of people.
You can pay less for your
Web site than big companies-- much less. When big companies
approach advertising agencies, the ad agencies see dollar
signs in their eyes. They produce first class Web sites for
$50,000 to $100,000s and more. You can get a first class Web
site developed by an independent Web site designer for $1,000
to $5,000, and sometimes less.
Small companies don't have
the tremendous overhead that their bigger competitors have.
Your profit doesn't have to be as high to succeed.
Small
companies can offer the kind of personalized customer service
that their big cousins only write advertisements about. Potential
customers don't have to go through layers of bureaucracy to
get to someone who will actually help them.
You'll never
find a less expensive way to market your goods and services
globally.
But there are some things you ought to think twice about. For
example,
Don't expect to build a high traffic Web site you can sell
advertising on. Those are very expensive to develop unless
you just happen to get lucky.
Don't wait to develop a Web
site until everyone else has done it. Early adopters have
an advantage they should sieze now. The entry cost isn't so
high you can't learn as you go.
Don't expect to sell items
directly over the Web without paying for (a) secure server, and (b)
a convenient shopping cart buying system (unless you have
just a few products).
Don't expect to get rich, but do expect
to expand your present business.
Don't give up the successful
advertising you are doing now. Add a Web site to your existing
advertising mix. Then if your Web site is wildly successful....
Don't be surprised if people don't come to your Web site
if all you have are goods or services for sale. Offer them
something of value (e.g. information) and they'll be more
ready to look favorably on what else you have to offer.
Don't spend your money on a Web site to advertise a service
or product to a strictly local market (unless you live in
the Silicon Valley).
Don't sit on your hands while more expensive
bells and whistles emerge to give the advantage to bigger
companies. Act now!
To sum up. Does the Web really level the playing field?
It'll never be precisely level. But the Web is a wonderful opportunity
for the aggressive entrepreneur to expand a business successfully,
right alongside the largest corporations in the world. What are
you waiting for?