Customer Service Online, Items 1 to 50

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"Customer Service Online" includes 541 items
This page contains items 1 to 50

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1. A New Business Model Requires a New Service Model*, by Peter Sianchuk, destination CRM, 7-3-2008 Use your own technology to find what you’re after, Sianchuk suggests. If it takes more then 2 clicks... (* Full information available to paid subscribers.)
2. Five Steps to Understanding Customer Retention*, by Elana Anderson, ClickZ, 7-3-2008 To retain customers best: (1) establish a baseline for current average retention, (2) understand the... (* Full information available to paid subscribers.)
3. The Invisible Hand*, by Diana Kyser, destination CRM, 7-1-2008 Good customer service dictates that when founding a dot-com company you must employ the human elemen... (* Full information available to paid subscribers.)
4. Customer-Service E-Mails: Getting It Right*, by David Sims, CRM Daily, 6-9-2008 Sims offers an example of how to provide good customer service via email and examines all the things... (* Full information available to paid subscribers.)
5. Overcoming Customer Interaction Roadblocks*, by eremy Nedelka, 1 to 1, 6-16-2008 To achieve a one-to-one communication strategy in Kuwait, financial services firm Gulf Bank uses an ... (* Full information available to paid subscribers.)
6. Invest in the Online Customer Experience*, by Cid Jenkins, Destination CRM, 3-28-2008 Jenkins lists some anti-customer ecommerce examples, evidence connecting profitability and customer ... (* Full information available to paid subscribers.)
7. Virtual Brand Ambassadors Bring Online Interactions to Life*, by Jeremy Nedelka, 1 to 1, 3-27-2008 The biggest challenges for any company using an avatar as a customer service representative is ensur... (* Full information available to paid subscribers.)
8. Contact Centers Aren't Yet Ready for Web 2.0*, by Christopher Musico, Destination CRM, 3-27-2008 Foreseeing a "revolutionary" future for the contact center customer service market, Gartner reports ... (* Full information available to paid subscribers.)
9. 10 tips for employing live chat profitably*, by Don Davis, Internet Retailer, 3-1-2008 Knowing how and when to invite a customer to chat and which customers to chat with can turn live cha... (* Full information available to paid subscribers.)
10. Multiplicity Means More*, by Barton Goldenberg, Destination CRM, 2-1-2008 Discusses multichannel buying: after beginning a purchase at a Web site, the customer may call its c... (* Full information available to paid subscribers.)
11. Help Them Help Themselves*, by Coreen Bailor, Destination CRM, 10-1-2007 Web self-service means having your customer become her own customer service rep, explains Bailor, wi... (* Full information available to paid subscribers.)
12. U.S. E-tailers Failing in Key Areas of Customer Service*, by Helen Leggatt, BizReport, 9-26-2007 A mystery shopping exercise, conducted across one hundred of the U.S.’s top online retailers, reveal... (* Full information available to paid subscribers.)
13. The Things People Talk About: How Not to Stand Out*, by Dave Evans, ClickZ Experts, 9-26-2007 Anecdote about shopping online at Williams-Sonoma illustrates the danger of not giving customers wha... (* Full information available to paid subscribers.)
14. Retention Marketing Primer, Part 2*, by Heidi Cohen, ClickZ Experts, 9-13-2007 An important aspect of customer retention is to support the buying decision by making customers feel... (* Full information available to paid subscribers.)
15. The Things People Talk About: How Not to Stand Out*, by Dave Evans, ClickZ Experts, 9-26-2007 Anecdote about shopping online at Williams-Sonoma illustrates the danger of not giving customers wha... (* Full information available to paid subscribers.)
16. Retention Marketing Primer, Part 3*, by Heidi Cohen, ClickZ Experts, 9-27-2007 Customer advocacy is a key part of the retention marketing mix. This comprehensive discussion descri... (* Full information available to paid subscribers.)
17. McAfee Automates Online Service*, by Colin Beasty, Destination CRM, 8-1-2007 Describes how the software security giant leverages chat and remote assistance in its call center t... (* Full information available to paid subscribers.)
18. Customers raise their voices*, by Bill Siwicki, Internet Retailer, 8-1-2007 Web 2.0 gives consumers a megaphone they never had before and provides retailers a new source of sho... (* Full information available to paid subscribers.)
19. 7 Golden Rules of Online Customer Service*, by Donna Gunter, SiteReference, 7-6-2007 (1) Don't hide behind the legalese, (2) walk a mile in your customer's shoes, (3) make it simple to ... (* Full information available to paid subscribers.)
20. Coffeecakes.com Creates Kinship With CSRs*, by Mila D'Antonio, 1 to 1, 6-8-2007 Discusses strategy of online retailer's interactions with their outsourced agents: teach reps the co... (* Full information available to paid subscribers.)
21. false*, by Peggy Bresnick Kendler, Insurance & Technology, 6-20-2007 By enabling a higher level of user empowerment, Web 2.0 tools promise to revolutionize business coll... (* Full information available to paid subscribers.)
22. TV Guide’s Online Video Guide: Cutting Down on Clutter*, by Jared Bernstein, eContent, 5-15-2007 TV Guide’s online video guide is a video search and browse product that lives on the TV Guide websit... (* Full information available to paid subscribers.)
23. Poor Customer Service Creates New Opportunity*, by Paul Gillin, B to B, 4-2-2007 Generation Y doesn't know or care about going through channels. When they're angry, they turn to the... (* Full information available to paid subscribers.)
24. E-Tailers Beat Offline Stores in Customer Satisfaction*, by Enid Burns, ClickZ Stats, 2-20-2007 According to ForeSee Results' American Customer Satisfaction Index (ACSI), e-commerce's overall scor... (* Full information available to paid subscribers.)
25. Serving the customer*, by Mark Brohan, Internet Retailer, 2-1-2007 Results of a survey by Internet Retailer on customer service. Studies of e-mail response time, servi... (* Full information available to paid subscribers.)
26. Is Your Brand A Ticking Time Bomb?*, by Martin Lindstrom, ClickZ Experts, 12-26-2006 Dare to test how your company responds to public inquiries. Chances are, it will fail the test, eith... (* Full information available to paid subscribers.)
27. Survey: Customers Want Flexible Return Policies*, by Erika Morphy, E-Commerce Times, 1-8-2007 Special offers and low prices were not the big attraction for holiday shoppers in 2006. 75% of onlin... (* Full information available to paid subscribers.)
28. The Day After: Many Happy Returns*, by Lena West, ECommerce-Guide, 12-21-2006 How to make the best of post-Christmas online merchandise returns. Offer discount deals instead of s... (* Full information available to paid subscribers.)
29. The Power of "Thank You"*, by Al DiGuido, ClickZ Experts, 11-16-2006 With all the tactics and talk about improving customer retention, it's surprising how seldom online ... (* Full information available to paid subscribers.)
30. The Smart Assistant*, by Jason Compton, 1 to 1, 9-1-2006 Discusses virtual agents, including an animated contact center representative used for both Web and ... (* Full information available to paid subscribers.)
31. From the customer's mouth to the retailer's ear*, by Mary Wagner, Internet Retailer, 10-1-2006 Lots of sites gather customer feedback, but only a few really know what to do with it. The most impo... (* Full information available to paid subscribers.)
32. Customer Feedback, or What I Learned on My Summer Vacation*, by Heidi Cohen, ClickZ Experts, 8-17-2006 How to gather, assess and use customer feedback, both from your own customer touch points, and from ... (* Full information available to paid subscribers.)
33. Get Free Live Chat Now*, by Michelle Megna, ECommerce-Guide, 7-20-2006 Case study of a small online business that is getting good results (improved customer service and sa... (* Full information available to paid subscribers.)
34. Free CRM*, CRM ASP, Hosted software for customer relation management and sales force automation. Free version includes b... (* Full information available to paid subscribers.)
35. CRMguru.com Customer Management Portal*, CustomerThink Corporation, Provides articles, knowledgebase, forum, online store, guru panel on customer management (CRM).... (* Full information available to paid subscribers.)
36. Beyond E-Commerce Is R-Commerce*, CRM Daily, 6-8-2006 in spite of all the E-Commerce, real success comes from R-Commerce -- Relationship Commerce. Reviews... (* Full information available to paid subscribers.)
37. Six ways to respect your customers*, by Jeanne Bliss, Multichannel Merchant, 6-1-2006 (1) Eliminate the customer obstacle course to get help, (2) stop customer "hot potato," (3) give cus... (* Full information available to paid subscribers.)
38. Repeat visitors 8 times more likely to make online purchase*, Internet Retailer, 5-15-2006 According to WebSideStory, during Q1 2006, repeat visitors to B2C e-commerce sites had a conversion ... (* Full information available to paid subscribers.)
39. The Importance of Being Earnest (With Customers)*, by Jack Aaronson, CllickZ Experts, 5-5-2006 Customer service really comes into play when things go wrong: you're immediately judged on how you r... (* Full information available to paid subscribers.)
40. LiveSalesman.com*, Cherry E-Commerce Services Pvt. Ltd., An India-based company provides up to 24/7 live chat and e-mail support for your website. Since this... (* Full information available to paid subscribers.)
41. Earthlink Considers Service Delivery a Privilege*, by Elizabeth Glagowski, 1 to 1, 3-31-2006 Although ISP Earthlink's customers are computer users, a majority of interactions are by phone. Inte... (* Full information available to paid subscribers.)
42. Smothering Me With Customer Service*, by Jack Aaronson, ClickZ Experts, 4-7-2006 Examples of over-bearing online customer service that can drive visitors away (a sales rep phoning a... (* Full information available to paid subscribers.)
43. EverythingFurniture.com and live chat: Let’s try this again*, Internet Retailer, 4-12-2006 While EverythingFurniture.com used live chat 3 years ago unsuccessfully, now with customers more so... (* Full information available to paid subscribers.)
44. Marketers Want Customers to Serve Themselves*, by Kate Maddox, B to B, 3-13-2006 Marketers will increase spending in 2006 to drive customers to self-service channels such as Web sit... (* Full information available to paid subscribers.)
45. Live Support: Chatting Your Way to Success*, by Vangie Beal, Small Business Computing, 3-15-2006 Beal says that even a small business with only a few employees (or smaller numbers of sales) can tak... (* Full information available to paid subscribers.)
46. AOL Welcomes Back Badmouthers*, 1 to 1, 2-13-2006 Resulting from increased attention to customers, 40% of the brand rejecter customer group stopped ba... (* Full information available to paid subscribers.)
47. May I Help You?*, by Ellen Neuborne, Inc. Magazine, 1-1-2006 Reviews live-chat software that helps Web merchants convert browsers into buyers. The idea is to int... (* Full information available to paid subscribers.)
48. Consumer Wrath... And How to Avoid It*, by Jeremy Lockhorn, ClickZ Experts, 2-27-2006 The cautionary tale of PriceRitePhoto, an online e-tailer driven out of business (in record time) by... (* Full information available to paid subscribers.)
49. Chatting Your Way to Success with Live Support*, by Vangie Beal, ECommerce-Guide, 2-28-2006 Live online support through a chat system is a great tool for e-tailers, allowing them to coach pros... (* Full information available to paid subscribers.)
50. Consumers value phone and e-mail over online self-service*, Internet Retailer, 2-20-2006 A study by JupiterResearch found that for questions about billing and delivery 7% of consumers used ... (* Full information available to paid subscribers.)